Returns & Refunds
We are committed to providing high-quality products at affordable prices. To ensure customer satisfaction, we offer a 30-Day Money-Back Guarantee on eligible physical product purchases, subject to the terms outlined below.
30-Day Money-Back Guarantee (Physical Products Only)
If you are not completely satisfied with your physical product purchase, you may return the item within thirty (30) days of receiving your order for a full refund or exchange, provided that:
The item is unused
The item is in its original condition
The item is in its original packaging
Proof of purchase is provided
Approved refunds will be issued to the original payment method used at checkout.
Final sale items are not eligible for returns or exchanges. Refunds will not be issued for orders where an incorrect or incomplete shipping address was provided by the customer.
Order Cancellations (Physical Products)
Orders for physical products may be cancelled or modified within six (6) hours of purchase.
A 5% deduction will be applied to all cancelled orders to cover payment processing fees.
Once the shipping process has begun, orders can no longer be cancelled.
Replacement Policy (Physical Products)
If your physical item arrives damaged, defective, or not as described, you are eligible for either:
A free replacement
A 100% refund
You must contact our support team within fourteen (14) days of delivery.
To request a replacement, please provide:
Your order number
A brief description of the issue
Photographs (if requested)
This policy applies only to:
Damage during shipping
Manufacturing defects
Fulfillment errors
It does not cover:
Normal wear and tear
Misuse
Customer-caused damage
Return Shipping (Physical Products)
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Any customs fees previously covered for the original delivery may be deducted from the refund amount.
We strongly recommend using a trackable shipping service to ensure returned items are successfully received.
Returns must be sent to the warehouse location provided once the return is approved.
Digital Products, AI Companion App & Subscription Services
We also offer access to an AI companion application and related digital services, which may include a seven (7) day free trial with certain purchases.
By completing checkout and activating the AI companion free trial, you expressly acknowledge and agree that:
If you do not cancel before the end of the free trial period,
Your subscription will automatically convert to a paid subscription,
Your selected payment method will be charged.
The free trial duration, automatic billing terms, and subscription pricing are clearly disclosed during the add-to-cart and checkout process. Completion of checkout constitutes explicit consent to these terms, regardless of subsequent use or non-use of the service.
As a courtesy, reminder email notifications are sent prior to the expiration of the free trial. However, responsibility for monitoring the trial period and cancelling before billing rests solely with the customer.
Failure to cancel before the trial ends — including due to forgetfulness, oversight, or failure to review reminder emails — does not qualify as grounds for a refund, reversal, or chargeback.
Once billing has been successfully processed:
Digital access is granted immediately
The service is considered fully delivered
All AI companion subscriptions and digital services are final and non-refundable
This includes cases of:
Partial use
Non-use
Accidental purchase
Misunderstanding of trial terms
Refund, return, exchange, and cancellation policies applicable to physical products do not apply to digital services or subscriptions.
Digital products, subscriptions, and AI companion services are not eligible for refunds, exchanges, or charge reversals once activated or billed.
Any attempt to dispute valid subscription charges through a payment provider after agreeing to these terms may be considered misuse of the chargeback process and may result in suspension or termination of service access.
How to Request a Refund (Physical Products Only)
To initiate a return or refund for an eligible physical product, please contact our support team through the Contact Us page with:
Your order number
Relevant details about the request
All refund requests are reviewed and processed in accordance with this policy.